Presales Technical Manager

Position: Technical Presales Manager

Job type: Full-time/ Permanent

Total Experience:  Minimum 4-5 Years

Maintain, drive, supervise and implement robust technical standards, systems and processes

Influence technology strategies and decisions with a high level of expertise and knowledge

Provide direction and support to ensure compliance with relevant legislative specifications and standards

Lead a team of staff developing products, and addressing training needs when necessary

Coordinate the regular testing of products to address faults, and provide evaluations to improve them

Act as a key contact with customers who have technical issues

Experience in handling technical support Team

handling the escalated issues and resolving them over the phone/e-mail/remote meeting.

Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.

Conduct product demos and training

Should be open to work in general shift.

REQUIRED SKILLS :

Good communication skills, both written and verbal

Self-motivated with the ability to work under pressure and own initiative

Problem-solving skills, analytical skills and the ability to make decisions quickly

Organisational and team leader skills

Knowledge of process improvement and validation

Knowledge of regulatory standards relevant to your industry

The ability to investigate and identify trends

Good Knowledge of Hardware and Networking concepts

Good Knowledge of Windows, Linux and Mac OS, Android and iOS

Good Knowledge of Antivirus, Endpoint security,  DLP, MDM, and Remote technologies.

Should be capable to handle a team of L1 engineers.

Prepare documents on technical knowledge.