Associate Technical Services Engineer - Windows Application Support | Pune

Job Role: Associate Technical Services Engineer - Windows Application Support

Shift: US Shift (24x7 Support Rotation)

Work Mode: Hybrid

Relevant Exp: 3+ Years

Job Location: Pune, Noida, Bangalore & Chennai

Job Description:

Role Overview

We are looking for an experienced IIS & .NET Application Support Engineer to support business-critical applications hosted on IIS in enterprise production environments. The role requires strong technical troubleshooting, excellent communication skills, and the ability to manage incidents in a 24x7 support environment.

Key Responsibilities

Support IIS-hosted .NET and .NET Core applications in production environments

Perform IIS administration, configuration, monitoring, and troubleshooting

Manage SSL certificates and HTTPS configurations

Support application deployments, releases, and environment-related activities

Handle Incident, Change, and Problem Management through ServiceNow

Analyse IIS logs and Windows Event Viewer logs to identify application issues

Perform Root Cause Analysis and resolve production incidents

Monitor application availability, performance, and service stability

Coordinate with Development, Infrastructure, and Business teams

Support critical incidents and ensure timely service restoration

Maintain technical documentation, incident records, and resolution details

Mandatory Skills

3+ Years hands-on experience in IIS Administration

Excellent verbal and written communication skills

Windows Server Administration

.NET and .NET Core Application Support

SSL Certificate and HTTPS Configuration

Application Monitoring and Troubleshooting

Incident and Change Management

ServiceNow Ticketing

ITIL Fundamentals

Basic understanding of Active Directory

Ideal Candidate Profile

3+ Years Experience supporting enterprise applications in production environments

Solid troubleshooting, analytical, and problem-solving skills

Customer-facing application support experience

Ability to work effectively during critical production incidents

Comfortable working in US shifts and 24x7 rotational support

Strong ownership and commitment to maintaining stable application services .