Customer Service Executive (Email & Chat)

About us:   Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. Customer Experience Executive (Chat & Email)Location: Prabhadevi, MumbaiJob Description• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms• Provide accurate information and support to customers, addressing their concerns and resolving any issues• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers• Collaborate with internal teams to resolve customer issues and improve overall customer experience• Meet or exceed productivity and quality standards set for the role• Maintain customer data and records accurately in the designated systems.Qualifications & Requirements• Graduate degree• Candidate should have 0.6 Months - 3 years of experience in a similar role• Strong written communication skills, including proper grammar, punctuation, and attention to detail• Previous experience in customer service or a similar role is preferred• Proficiency in typing with a high level of accuracy and speed• Ability to multi-task and effectively manage time in a fast-paced environment• Good problem-solving skills and the ability to think critically• Excellent interpersonal skills with a customer-centric approach• Proficiency in using computers and knowledge of email and chat platformsReporting Manager: COO