Customer Service/Customer Support - Internship

About the internship:1. Omnichannel Customer Interaction

Handle customer interactions across calls, chat, email, and digital channels.

Understand customer needs and provide timely, professional resolutions.

2. CRM Management

Update and maintain customer data, interactions, and follow-ups in the CRM.

Track leads, queries, and customer requests for timely closure.

3. AI Fundamentals

Learn and apply basic AI tools and concepts in day-to-day business operations.

Explore AI-based solutions to improve productivity, customer experience, and process efficiency.Who can apply:Only those candidates can apply who:are available for full time (in-office) internshipcan start the internship between 21st Sep'26 and 26th Oct'26are available for duration of 1 monthare from Gurgaon onlyhave relevant skills and interests* Women wanting to start/restart their career can also apply.Stipend:INR₹ 20,000 - 28,000 /monthDeadline:[hidden]:59:59Other perks:Certificate, Letter of recommendation, Flexible work hours, 5 days a weekSkills required:English Proficiency (Spoken), Effective Communication and Emotional intelligenceAbout Company:Edubridge is a training and education organization founded by a group of IIM alumni and professors in October 2009. It was established with the vision of bridging the skill gap that currently exists between the youth in semi-urban and rural areas and the skill requirements of corporates.

Responsibilities

1. Omnichannel Customer Interaction

Handle customer interactions across calls, chat, email, and digital channels.

Understand customer needs and provide timely, professional resolutions.

2. CRM Management

Update and maintain customer data, interactions, and follow-ups in the CRM.

Track leads, queries, and customer requests for timely closure.

3. AI Fundamentals

Learn and apply basic AI tools and concepts in day-to-day business operations.

Explore AI-based solutions to improve productivity, customer experience, and process efficiency.