Customer Support Executive

Job highlights

• PF, Flexible Working Hours, ESI (ESIC)Job DescriptionJob Title: Voice Process ExecutiveLocation: Vijay Nagar, IndoreJob Type: Full-TimeShift Duration: 9 HoursJob SummaryWe are looking for enthusiastic and customer-focused Voice Process Executives to join our team in Vijay Nagar, Indore. The ideal candidate will handle inbound and outbound calls, provide excellent customer support, resolve customer queries, and ensure a positive customer experience.Key ResponsibilitiesHandle inbound and outbound customer calls professionally.Respond to customer inquiries and provide accurate information.Resolve customer complaints and concerns in a timely manner.Maintain detailed records of customer interactions in the system.Follow company policies, processes, and quality standards.Achieve individual and team performance targets.Escalate complex issues to the appropriate department when required.Maintain a positive and professional attitude during customer interactions.RequirementsMinimum qualification

Job Title: Voice Process Executive Location: Vijay Nagar, Indore Job Type: Full-Time Shift Duration: 9 Hours Job SummaryWe are looking for enthusiastic and customer-focused Voice Process Executives to join our team in Vijay Nagar, Indore. The ideal candidate will handle inbound and outbound calls, provide excellent customer support, resolve customer queries, and ensure a positive customer experience. Key ResponsibilitiesHandle inbound and outbound customer calls professionally. Respond to customer inquiries and provide accurate information. Resolve customer complaints and concerns in a timely manner. Maintain detailed records of customer interactions in the system. Follow company policies, processes, and quality standards. Achieve individual and team performance targets. Escalate complex issues to the appropriate department when required. Maintain a positive and professional attitude during customer interactions. RequirementsMinimum qualification: 12th Pass / Graduate. Good verbal communication skills in English and Hindi. Basic computer knowledge. Strong customer service and problem-solving skills. Ability to work in a 9-hour shift schedule. Freshers and experienced candidates are welcome to apply. Preferred SkillsExcellent listening and communication abilities. Ability to multitask and work in a fast-paced environment. Positive attitude and willingness to learn. BenefitsCompetitive salary package. Performance-based incentives. Training and career growth opportunities. Friendly and professional work environment. Work Location: Vijay Nagar, Indore Shift: 9 Hours (Day/Night Shift as per business requirements) Interested candidates can apply by submitting their updated resume.