Hiring For Quality Lead

Key Responsibilities:Monitor and evaluate inbound calls to ensure compliance with company standards.Identify gaps in communication, process adherence, and customer handling.Provide coaching, feedback, and training to agents for performance improvement.Prepare detailed quality reports and share insights with management.Collaborate with team leaders and HR to align recruitment and training with quality benchmarks.Ensure customer satisfaction by maintaining high standards of accuracy and professionalism.Experience2 - 8 YearsNo. of Openings2EducationGraduateRoleQuality LeadIndustry TypeCall Centre / BPO / ITES / LPOGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace Interview LocationPlot No: 4 & 5, Sithanandha Nagar, 4th Cross, Ellaipillaichavady, Puducherry - 605005