Operations Associate

About NoScrubs: At NoScrubs, we’re obsessed with making laundry and delivery services seamless, fast, and reliable for our customers. Every order counts, and every interaction matters. We move fast, solve problems on the fly, and keep things running smoothly behind the scenes.

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To be considered, please record a video of yourself answering the following questions:

What is the most intense customer service experience you’ve personally handled? Describe the context and the outcome

Describe your favorite technologies/apps you use? Why do you like them?

What customer service platforms are you experienced with?

Role Overview: We’re looking for an Operations Associate to own the day-to-day flow of orders and support. This role is customer-facing, detail-driven, and operational at its core. You’ll be the glue that connects customers, scrubbers, and internal teams—making sure every order is assigned correctly, handled efficiently, and meets our quality standards.

What You’ll Do: Handle customer inquiries, resolve issues quickly, and keep our service reputation strong. Assign and monitor orders for scrubbers, ensuring speed, accuracy, and coverage. Track order quality and flag issues before they become problems. Collaborate with support reps to make sure communication and operations run smoothly.

What We’re Looking For: Experience in customer support, operations, or logistics. Laser-sharp attention to detail and ability to juggle multiple tasks. Strong communication skills—clear, concise, and professional. Comfortable with operational tools and tech; quick learner. Proactive, problem-solving mindset with a “get it done” attitude.

Why NoScrubs: Be part of a team that values speed, efficiency, and growth. Work in a fast-paced, hands-on environment where your impact is visible. Opportunities to grow with the company as we scale.