CRM Executive

Job highlights

• PF, Travel Allowance (TA), ESI (ESIC)Job DescriptionFull job descriptionThe CRM Executive – Outstation role is responsible for managing customer relationships and ensuring seamless coordination for outstation services. The position focuses on customer satisfaction, issue resolution, coordination with operations/vendors, and maintaining service quality for outstation bookings.Key Responsibilities:Handle end-to-end customer coordination for outstation bookings/servicesAct as the primary point of contact for customers before, during, and after the tripEnsure timely confirmation, scheduling, and execution of outstation servicesCoordinate with drivers, vendors, and operations teams for smooth service deliveryAddress customer queries, complaints, and escalations promptlyMonitor trip progress and proactively resolve issuesMaintain accurate customer records and booking details in CRM systemsCollect customer feedback and report service improvement opportunitiesEnsure adherence to company SOPs a

Full job description The CRM Executive – Outstation role is responsible for managing customer relationships and ensuring seamless coordination for outstation services. The position focuses on customer satisfaction, issue resolution, coordination with operations/vendors, and maintaining service quality for outstation bookings. Key Responsibilities: Handle end-to-end customer coordination for outstation bookings/services Act as the primary point of contact for customers before, during, and after the trip Ensure timely confirmation, scheduling, and execution of outstation services Coordinate with drivers, vendors, and operations teams for smooth service delivery Address customer queries, complaints, and escalations promptly Monitor trip progress and proactively resolve issues Maintain accurate customer records and booking details in CRM systems Collect customer feedback and report service improvement opportunities Ensure adherence to company SOPs and service standards Support billing, documentation, and closure of trips when required Key Skills & Competencies: Strong communication and interpersonal skills Customer-centric approach with problem-solving ability Good coordination and multitasking skills Basic computer proficiency (CRM tools, MS Excel, email) Ability to work under pressure and manage urgent situations Willingness to work in shifts, weekends, or holidays if required Work Location: Pisoli, Pune, Maharashtra