Client Account Manager

We are hiring a Client Account Manager to build strong client relationships and ensure smooth delivery of E2M’s services. You will be the primary contact for our agency partners—helping them see value, resolving challenges, and supporting long-term retention and growth.Key ResponsibilitiesServe as the main point of contact for assigned clientsEnsure clients receive maximum value from E2M servicesDeliver an excellent client experience and manage escalationsCoordinate with project managers, developers, designers, and SEO teams for timely deliveryGather feedback and represent client needs internallyDrive renewals, retention, and account growthTrack account health, budgets, timelines, and profitabilityBuild trusted relationships and provide strategic guidanceIdentify risks early and implement solutionsCollaborate across teams for a seamless client journeyRequirements3–5 years of experience in a digital, creative, or web agencyExperience managing or delivering web/digital projectsStrong understanding of web technologies and digital marketing (no coding required)Ability to handle multiple accounts and prioritiesClear and professional communication skillsProven record in client retention, growth, and profitabilityStrong relationship-building and stakeholder management skillsFamiliarity with tools like ClickUp, Basecamp, or similar (preferred)Ability to work independently and collaborativelyExperience working with Sales/Pre-sales/Account teamsStrong presentation skills and attention to detailExperience working with North American clients and time zones