Cloud Engineer

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers.

To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by

providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:-

To Maintain the required uptime for Azure Cloud and IT Infrastructure.

To provide the earliest resolution of the reported issues, which may include but are not limited to cloud & end-user related issues.

Configuring and managing the alerts through Nagios, which may include but is not limited to scripting knowledge.

Linux and Windows Server administration.

Managing Firewalls and Domain Controllers.

Requirements

Having relevant experience of 3+ yrs.

Sound knowledge of Linux & Windows System administration

Good Hands-on experience on Azure/AWS ( Willing to work on Azure only)

Must be an expert in at least one of OpenStack, Cloudify, SaltStack, Rundeck, Ansible

Good knowledge of networking, firewall & domain controller

Basic knowledge of DevOps/Scripting

Should be willing to work in rotational day shifts and WFO

Flexibility to be able to work in a 24/7/7 environment

Life at Rezo.AI

We take transparency very seriously. Along with a full view of team goals, get a top-level

View across the board with our regular town hall meetings.

A highly inclusive work culture that promotes a relaxed, creative, and productive

environment.

Practice autonomy, open communication, and growth opportunities, while maintaining a

perfect work-life balance.

Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

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