Client Relationship Executive

JD for Client Relationship Executive A tele caller initiates or receives phone calls to promote services, generate leads, or provide customer support, acting as the voice of a company. Key responsibilities include operating CRM software, managing databases, following scripts, and closing sales, necessitating strong communication skills, patience, and persuasion.  Key Responsibilities : Outbound/Inbound Calls: Making calls to prospective leads and receiving calls from existing customers. Sales & Promotion: Explaining service features, benefits, and pricing to drive sales and achieve targets. Customer Support: Addressing customer queries, complaints, and grievances effectively. Data Management: Updating customer details and call outcomes in the company database or CRM system. Following Scripts: Utilizing provided scripts to communicate company offers effectively.  Requirements & Skills : Communication: Exceptional verbal communication skills and a confident, polite tone. Computer Skills: Basic knowledge of MS Office (Word, Excel) and internet surfing. Interpersonal Skills: Ability to build rapport, persuade, and handle objections. Experience: Previous experience in telecalling or customer service is usually preferred, Freshers also welcome. Education: Generally a high school diploma or equivalent, with degree holders sometimes considered.  Typical Work Context Industries: Common in banking, real estate, insurance, and e-commerce. Performance Metrics: Success is often measured by the number of calls, leads generated, or sales closed. Working Conditions: Requires sitting for long periods, wearing headsets, and potentially working in fixed day shift.