Chat Support Executive - Fresher

About the job:Respond to customer inquiries and resolve issues promptly through live chat platforms for customers across the globe

Connect with appropriate departments to provide quick resolution to customers i.e., war-house or stock control team etc.

Open and maintain customer accounts by recording account information

Provide accurate information and guidance on products and services related to orders/ new accounts/pricing

Recommend new products or services by collecting customer information and analyzing customer needs

Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution

Effectively manage multiple chats simultaneously while maintaining a high level of customer satisfaction

Handle complaints, provide appropriate resolutions within the time limits, and follow up to ensure closure

Keep records of customer interactions, process customer accounts, and file documents

Escalate complex issues to relevant teams when necessaryWho can apply:Only those candidates can apply who:are from Chandigarh onlySalary:₹ 2,00,000 - 3,50,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Skills required:English Proficiency (Spoken), English Proficiency (Written), Interpersonal skills, Effective Communication, Active Learning, Written Communication and Spoken CommunicationAbout Company:The ArtLogic Pvt Ltd is a nine-year-old Brand Development Company that helps businesses design, brand, and grow with purpose, precision, and impact.

Responsibilities

Respond to customer inquiries and resolve issues promptly through live chat platforms for customers across the globe

Connect with appropriate departments to provide quick resolution to customers i.e., war-house or stock control team etc.

Open and maintain customer accounts by recording account information

Provide accurate information and guidance on products and services related to orders/ new accounts/pricing

Recommend new products or services by collecting customer information and analyzing customer needs

Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution

Effectively manage multiple chats simultaneously while maintaining a high level of customer satisfaction

Handle complaints, provide appropriate resolutions within the time limits, and follow up to ensure closure

Keep records of customer interactions, process customer accounts, and file documents

Escalate complex issues to relevant teams when necessary