Operations Associate - Fresher

About the job:We are looking for dynamic and customer-focused operations associates - chat support to provide seamless support to customers through chat-based interactions. The ideal candidate should possess excellent written communication skills, strong customer service orientation, and the ability to handle multiple chats efficiently while ensuring a positive customer experience.

Key Responsibilities:

1. Handle customer queries and concerns via chat in a professional and timely manner.

2. Provide accurate information and resolutions while maintaining quality standards.

3. Ensure high levels of customer satisfaction through effective communication.

4. Document customer interactions and maintain appropriate records.

5. Escalate complex issues to relevant teams when required.

6. Meet assigned productivity, quality, and customer experience metrics.

7. Follow organizational processes, compliance guidelines, and service standards.

8. Maintain confidentiality of customer information.

9. Work collaboratively with internal teams to ensure issue resolution.Who can apply:Only those candidates can apply who:are from Bangalore onlySalary:₹ 2,70,000 - 3,20,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Skills required:Typing and English Proficiency (Written)Other Requirements:A. Eligibility criteria:1. Graduate or Undergraduate from any discipline.2. Excellent written and verbal English communication skills.3. Minimum typing speed of 35 WPM (Words Per Minute).4. Good comprehension and problem-solving abilities.5. Basic computer and internet navigation skills.6. Ability to work in rotational shifts, including weekends if required.7. Prior experience in customer service/chat support is preferred but not mandatory.8. Must be available to join immediately before 3rd October 2026.B. Desired skills:1. Strong customer-centric approach.2. Ability to multitask and manage multiple chat conversations simultaneously.3. Attention to detail and accuracy.4. Adaptability to fast-paced work environments.5. Team player with a positive attitude.6. Compensation & Benefits7. Competitive salary and incentives.8. Career growth opportunities.9. Comprehensive training and development programs.10. Supportive and collaborative work environment.11. Interested candidates who can join immediately and meet the above criteria are encouraged to apply.About Company:Axentra Nexus is a dynamic business process outsourcing (BPO) and customer experience solutions company focused on delivering high-quality voice, chat, and email support services for domestic and international clients. We specialize in customer support, sales operations, back-office services, and business process management, helping organizations enhance customer satisfaction and operational efficiency. Driven by innovation, professionalism, and people-first values, Axentra Nexus is committed to building high-performing teams, delivering exceptional service experiences, and creating growth opportunities for talented professionals across industries.

Responsibilities

We are looking for dynamic and customer-focused operations associates - chat support to provide seamless support to customers through chat-based interactions. The ideal candidate should possess excellent written communication skills, strong customer service orientation, and the ability to handle multiple chats efficiently while ensuring a positive customer experience.

Key Responsibilities:

1. Handle customer queries and concerns via chat in a professional and timely manner.

2. Provide accurate information and resolutions while maintaining quality standards.

3. Ensure high levels of customer satisfaction through effective communication.

4. Document customer interactions and maintain appropriate records.

5. Escalate complex issues to relevant teams when required.

6. Meet assigned productivity, quality, and customer experience metrics.

7. Follow organizational processes, compliance guidelines, and service standards.

8. Maintain confidentiality of customer information.

9. Work collaboratively with internal teams to ensure issue resolution.