SAS Administrator & Product Support

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are looking for an experienced SAS Administrator and Product Support professional with SAS platform administration, application support, and production operations experience within the Clinical/Pharmaceutical domain. The candidate will be responsible for ensuring the stability, availability, performance, and compliance of SAS platforms and business-critical applications across UNIX and Windows environments.

This role requires strong technical troubleshooting capabilities, production support experience, knowledge of IT service management processes, and hands-on experience working within GxP-regulated environments.

Responsibilities

Administer and support SAS platforms across UNIX/Linux and Windows environments

Manage SAS environments, services, configurations, users, access, permissions, and system availability

Monitor SAS applications, services, interfaces, jobs, and system health

Troubleshoot SAS platform and application issues and ensure timely restoration of services

Support environment maintenance, patching, upgrades, configuration changes, and production deployments

Analyze system and application logs to identify and resolve technical issues

Provide L2/L3 production and application support for business-critical SAS applications

Monitor production processes, interfaces, batch jobs, data transfers, and system integrations

Investigate and resolve incidents related to application failures, connectivity, data transfer, performance, and infrastructure dependencies

Perform root cause analysis (RCA) for recurring and critical production issues

Coordinate with application, infrastructure, database, network, security, and vendor teams for effective incident resolution

Ensure production issues are resolved within defined SLA and service management requirements

Follow established Incident, Problem, Change, and Request Management processes

Participate in major incident management and provide technical inputs for service restoration

Identify recurring issues and drive problem management and permanent corrective actions

Support change implementation, deployment planning, validation, and post-implementation activities

Maintain accurate technical documentation, knowledge articles, support procedures, and operational runbooks

Provide SAS platform and application support within GxP-regulated environments

Ensure adherence to applicable regulatory requirements, data integrity principles, and organizational quality standards

Support validated systems and maintain audit readiness

Participate in change control, risk assessment, validation, deviation, CAPA, and quality management activities as applicable

Maintain compliance-related technical and operational documentation

Ensure system changes and production activities follow approved validation and change-control procedures

Requirements

10+ years of overall experience in SAS Administration and/or SAS Application/Product Support

Strong hands-on experience with SAS administration on UNIX/Linux and Windows platforms

Experience in Clinical Research / Life Sciences / Pharmaceutical environments

Strong production support and troubleshooting experience

Experience with application monitoring, log analysis, interfaces, data transfers, and connectivity troubleshooting

Good understanding of Incident, Problem, Change, and Release Management processes

Experience with RCA and resolution of complex production issues

Experience supporting high-availability, business-critical applications in an SLA-driven environment

Strong understanding of GxP, compliance, validation, data integrity, and audit requirements

Experience working with validated systems and controlled production environments

Strong stakeholder and cross-functional collaboration skills, with the capability to coordinate across multiple technical teams

Analytical mindset with a focus on system availability, reliability, and continuous improvement

Ability to work in a high-pressure production environment with a service-oriented ownership approach

Nice to have

Experience with SAS 9.4 / SAS Viya environments

Experience supporting SAS integrations with databases, enterprise applications, and other platforms

Knowledge of scripting/automation using Shell scripting, PowerShell, or similar technologies

Understanding of enterprise scheduling and batch-processing tools

Exposure to monitoring and ITSM tools such as ServiceNow, Splunk, or equivalent