Senior Customer Success Manager Accelerating Growth & Customer Engagement for

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About arenaflex

arenaflex is a trailblazer in the electric mobility ecosystem, delivering cuttingedge software and SaaS solutions that empower operators to manage, control, and monitor charging infrastructure with unprecedented precision. Based in the vibrant city of Dortmund, arenaflex is part of the arenaflex Group, a global leader committed to driving Europes transition toward sustainable mobility. Our mission is simple yet powerful: to make electric vehicle charging seamless, efficient, and accessible for everyone. By combining industryleading technology with a customercentric approach, we help operators unlock the full potential of their charging networks, reduce operational costs, and enhance the enduser experience.

Why arenaflex

Working at arenaflex means joining a purposedriven organization that is at the forefront of the green revolution. Our culture is built on collaboration, innovation, and a handson mentality. Youll be surrounded by passionate colleagues who thrive on solving complex challenges and who are eager to share knowledge. As part of the arenaflex Group, youll enjoy the stability of a wellestablished parent company while experiencing the agility and entrepreneurial spirit of a fastgrowing tech firm. We offer flexible working hours and remote options, a modern and futureoriented workplace, and a clear path for career advancement.

Role Overview

As a Senior Customer Success Manager at arenaflex, you will be the linchpin in our customer journey, ensuring that every clientfrom strategic partners to new SaaS adoptersachieves maximum value from our platform. You will guide customers through onboarding, adoption, and ongoing success, turning data into actionable insights and fostering longterm relationships that drive revenue growth and customer advocacy.

Key Responsibilities

Strategic Customer Growth: Partner with key accounts to identify expansion opportunities, upsell new features, and deepen engagement across the customer lifecycle.

Onboarding Excellence: Lead the seamless onboarding of new SaaS customers, coordinating crossfunctional teams to deliver a frictionfree experience.

Customer Advocacy: Serve as the primary advocate for customers, translating their feedback into product enhancements and ensuring their voice is heard across arenaflex.

Incident Resolution: Own the endtoend incident management process, collaborating with sales, support, and development to resolve issues quickly and sustainably.

Performance Reporting: Prepare and present key performance metrics to strategic partners, facilitating monthly performance dialogues that highlight value and ROI.

DataDriven Insights: Analyze structured data to uncover usage patterns, identify success metrics, and proactively recommend actions that boost engagement and retention.

BackOffice Interface: Act as the central liaison between customers and internal backoffice functions, ensuring alignment and timely delivery of services.

Continuous Improvement: Champion best practices in customer success, contributing to the development of playbooks, training materials, and knowledge bases.

Essential Qualifications

Bachelors degree in Business Administration, Business Informatics, or a related field.

Minimum of 35 years of proven experience in customer success, account management, or a similar customercentric role.

Strong understanding of SaaS business models, subscription economics, and software product lifecycles.

Excellent communication skills, capable of engaging stakeholders at all hierarchical levels.

Selfmotivated, highly organized, and able to manage multiple priorities in a fastpaced environment.

Fluent in English and German (written and reputed company). Additional language skills (e.g., Spanish, French) are a plus.

Handson mentality: comfortable diving into new topics, troubleshooting, and learning on the fly.

Preferred Qualifications

Experience in the emobility or renewable energy sector, with a deep appreciation for the challenges and opportunities in electric vehicle charging.

Professional exposure to CRM systems such as reputed company, reputed company, or similar platforms.

Data affinity: proficiency in data analysis tools (Excel, SQL, Tableau, Power BI) and a track record of turning data into actionable insights.

Background in interface or liaison roles that required high customer focus and crossdepartmental collaboration.

Knowledge of charging infrastructure standards (IEC 61851, ISO 15118) and industry regulations. .