Customer Care Executive

Voice Process Executive Location : Electronic city Job Type: Full-time | Work from Office Process: Domestic / International Voice Process Experience: Freshers & Experienced candidates Qualification: 12th Pass / Any Graduate Job Responsibilities: Handle inbound and outbound customer calls. Understand customer queries and provide appropriate solutions. Maintain professional communication and customer satisfaction. Resolve complaints and escalate complex issues when required. Update customer information and call details in CRM/system. Meet quality, productivity and customer-service targets. Follow company policies, SOPs and process guidelines. Handle difficult/irate customers professionally. Maintain proper attendance and shift adherence. Required Skills: Good English verbal communication. Good listening and interpersonal skills. Basic computer knowledge and typing skills. Customer-handling and problem-solving skills. Willingness to work rotational shifts/week-offs. Salary: 20000 to 25000 Contact number : [hidden] Mounika HR Email: [hidden]