Customer Support Executive

About the job:Key responsibilities:

1. Handle customer queries and provide timely support through email, phone, chat, and other communication channels.

2. Understand customer concerns and provide accurate and appropriate solutions.

3. Troubleshoot basic technical and product-related issues and escalate complex issues to the relevant technical team.

4. Troubleshoot basic technical and product-related issues and escalate complex issues to the relevant technical team.

5. Maintain a professional and positive relationship with customers.

6. Follow up with customers to ensure their issues have been resolved satisfactorily.

7. Record and maintain customer interactions, complaints, and resolutions in the CRM/helpdesk system.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 2,00,000 - 3,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:Informal dress code, 5 days a week, Health InsuranceSkills required:Problem Solving, Client Relationship Management (CRM) and Effective CommunicationOther Requirements:1. Bachelor's degree2. 1–3 years of experience in customer support, technical support, client servicing, or a similar role.3. Excellent verbal and written communication skills.4. Good problem-solving and analytical abilities.About Company:ToXSL Technologies, an ISO 27001:2013 and ISO 9001:2015 certified global software services company, focuses on mobile and web application development. ToXSL Technologies was established in the year 2012 and it is located in Mohali, Punjab. We are an Android, iOS, and web framework development company working for happy clients for the last nine years. Our expertise and commitment to deliver complex strategic IT projects make us a trusted service provider to more than 2000 customers across the globe. We have a team size of more than 270 employees. It is a matter of great pride to us that many of these relationships have continued with us since the beginning.

Responsibilities

Key responsibilities:

1. Handle customer queries and provide timely support through email, phone, chat, and other communication channels.

2. Understand customer concerns and provide accurate and appropriate solutions.

3. Troubleshoot basic technical and product-related issues and escalate complex issues to the relevant technical team.

4. Troubleshoot basic technical and product-related issues and escalate complex issues to the relevant technical team.

5. Maintain a professional and positive relationship with customers.

6. Follow up with customers to ensure their issues have been resolved satisfactorily.

7. Record and maintain customer interactions, complaints, and resolutions in the CRM/helpdesk system.