Customer Support Executive (Rotational Shift Job)

Customer Support ExecutiveExperience: 1- 3 yearsSalary Range: upto 4LPAAbout the RoleWe are looking for motivated and customer-focused individuals to join our Customer Support team. The role involves assisting clients, resolving queries, and ensuring high-quality service delivery through phone, email, and chat channels. Please note that this role involves rotational shifts, and weekend offs may vary. The shift timings are 8:30 AM to 5:00 PM and 3:30 PM to 12:00 AM.Key Responsibilities Respond promptly to customer inquiries via email, and chat Provide accurate information about products and services Resolve complaints and issues efficiently while maintaining professionalism Document customer interactions and feedback in the system Coordinate with internal teams for problem resolution Assist in maintaining customer satisfaction and loyalty Support reporting and tracking of customer interactions Have to review customer data from user interface/ Rotation shift/ desk supportRequired Skills Excellent verbal and written communication skills Advance Excel Good listening and problem-solving abilities Ability to work in a fast-paced environment Customer-oriented attitude and patienceExperience1 - 3 YearsNo. of Openings2EducationGraduateRoleCustomer Care ExecutiveIndustry TypeIT-Hardware & NetworkingGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace Interview LocationMalad west,mumbai