Customer Support Executive ( International )

Job highlights

• PF, 5 working days, Two-way cabJob DescriptionHandle inbound and outbound customer interactions through voice support channels. Manage calls in high-paced semi technical environment while maintaining high service quality standards. Resolve customer queries, complaints, and technical issues within defined timelines. Diagnose and troubleshoot basic to intermediate technical issues using knowledge base. Provide accurate information and effective solutions to customers. Document customer interactions, resolutions, and follow-up actions in relevant ticketing tool. Escalate unresolved issues to appropriate teams as per process guidelines. Collaborate with internal stakeholders to ensure timely issue resolution. Maintain professionalism and customer empathy during all interactions. Adhere to company policies, compliance requirements, and operational procedures. Required to work on Indian holidaysShow moreJob roleWork locationNoida, Uttar Pradesh, IndiaDepartmentCustomer SupportRole

Handle inbound and outbound customer interactions through voice support channels.  Manage calls in high-paced semi technical environment while maintaining high service quality standards.  Resolve customer queries, complaints, and technical issues within defined timelines.  Diagnose and troubleshoot basic to intermediate technical issues using knowledge base.  Provide accurate information and effective solutions to customers.  Document customer interactions, resolutions, and follow-up actions in relevant ticketing tool.  Escalate unresolved issues to appropriate teams as per process guidelines.  Collaborate with internal stakeholders to ensure timely issue resolution.  Maintain professionalism and customer empathy during all interactions.  Adhere to company policies, compliance requirements, and operational procedures.  Required to work on Indian holidays