Telecaller

Job highlights

• PF, ESI (ESIC)Job Description1. Appointment Scheduling & ManagementBook service appointments for routine maintenance, repairs, and seasonal check-ups, optimizing the workshop's daily load.Send reminders via calls or text alerts to customers with upcoming service dates or pending active bookings.Coordinate directly with Service Advisors to verify workshop slot availability before confirming bookings. [1, 2, 3]2. Outbound Service Reminders & Lead GenerationReview the dealership database to make outbound calls to existing Honda owners whose vehicles are due for periodic maintenance service (PMS).Educate clients on running promotions, extended warranty plans, roadside assistance, and specific car care packages. [1, 2, 3]3. Post-Service Feedback Collection (PSF)Connect with customers within 24 to 72 hours post-delivery to collect feedback regarding their service experience.Document satisfaction ratings regarding quality of repair, staff behavior, workshop cleanliness, and timely delivery.Sh

1. Appointment Scheduling & Management Book service appointments for routine maintenance, repairs, and seasonal check-ups, optimizing the workshop's daily load. Send reminders via calls or text alerts to customers with upcoming service dates or pending active bookings. Coordinate directly with Service Advisors to verify workshop slot availability before confirming bookings. [1, 2, 3] 2. Outbound Service Reminders & Lead Generation Review the dealership database to make outbound calls to existing Honda owners whose vehicles are due for periodic maintenance service (PMS). Educate clients on running promotions, extended warranty plans, roadside assistance, and specific car care packages. [1, 2, 3] 3. Post-Service Feedback Collection (PSF) Connect with customers within 24 to 72 hours post-delivery to collect feedback regarding their service experience. Document satisfaction ratings regarding quality of repair, staff behavior, workshop cleanliness, and timely delivery.