Social Media & Brand Manager

The RoleYou'll own brand and social media strategy for a portfolio of client accounts, and be accountable for both the quality of the work and whether the client stays. This is a manager role: you set direction, execute where it matters, and make sure your team delivers on time without you having to chase it.What You'll DoStrategyBuild brand positioning and social media strategy per client — content pillars, tone of voice, platform mixTranslate client business goals into a content and brand roadmapStay ahead of platform trends and adapt strategy as channels evolveClient RetentionBe the primary point of contact for your accounts — the person the client trusts and wants to keep working withRun regular strategy reviews and reporting that show clear value, not just activitySpot risk early (dips in engagement, client dissatisfaction, scope drift) and course-correct before it becomes churnIdentify and pitch expansion opportunities within existing accountsExecutionPersonally shape and approve content calendars, key creative concepts, and campaign narrativesWrite or edit copy where it matters — captions, brand messaging, campaign conceptsReview content before it goes out — you are the last quality check, not just a pass-throughTeam & DeliveryCoordinate designers, video editors, and Fleet vendor agencies to keep every deliverable on scheduleOwn the recurring monthly cadence (content calendars, performance/engagement reports) and hit every dateResolve bottlenecks — if something's going to be late or off-brief, you catch it early and fix it, not just report itWhat We're Looking ForRelevant experience in brand/social media strategy, ideally agency-side, with direct client ownershipTrack record of managing multiple accounts and retaining clients over timeStrong writing and presentation skills — you'll be client-facing regularlyComfortable managing a small team or group of vendors toward deadlinesBachelor's in marketing, communications, design, or related fieldNice to have: experience across both B2B and D2C brand accounts, familiarity with performance metrics (not just content)