Customer Success Specialist

Key Result Areas of our Ideal Candidate###

*First and Foremost: *

Facilitating the successful onboarding of new customers and diligently walking them through the platform and its various features *

Resolve queries from customers effectively and in the shortest time possible

Prioritise among customer tickets & queries keeping the best interest of the company in mind

Create and cultivate deep and meaningful relationships with our customers and build their loyalty towards Pragma

Become the face of Pragma for our clients and become the go-to person of contact

Get their feedback and be the voice of the customer in relevant decision junctions to improve our products

Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction

Train clients in possibilities and use-cases needed for successful adoption of Pragma’s dashboards, which includes creating written & recorded content for customer-facing education

Collaborate with subject matter experts and product teams across the organisation to be familiar with and review all use cases for our institutional target base.

Assessing customer requirements, solving problems, anticipating future needs, and generally serving as the customers’ voice within Pragma

Desired Skills

Minimum of 1-2 years experience in communications, account management, sales, or customer success

Strong verbal and written communication, and project management skills

Analytical and data-driven decision making

Comfortable working across multiple departments in a deadline-driven environment

Adaptive to changing priorities

An eye for detail, but is pragmatic and able to get things done fast

Awesome if

You enjoy being in contact with clients, and a great problem solver

You are a great listener, and you are willing to learn and improve, both personally and professionally

You are quick-witted and able to think on your feet

Why join Pragma?

We believe that in the long-term, people over profits and prioritize culture over everything else

Freedom and Responsibility

Exponential Growth

Young and fun working environment

Best compensation options in the industry

We would love to have you on board as soon as possible. Folks who are available immediately or can join us by 1-2 weeks are most preferred.

Have a longer notice period? Don’t hesitate to apply and talk to us :)