Manager / Senior Manager Client Servicing & Business Growth

Job Description

Job Title

Manager / Senior Manager Client Servicing & Business Growth

Location

Bengaluru (Head Office)

Reporting To

AGM Sales & Client Servicing

Experience

410 Years in Corporate Event Management, Experiential Marketing, MICE, Brand Activations, Conferences, Exhibitions, or Related Industries

About Event U Rox (EUR)

EVENT U ROX (EUR) is a leading experiential event management and marketing agency delivering impactful corporate events, conferences, leadership summits, award ceremonies, employee engagement programs, product launches, MICE experiences, and brand activations across India and global markets.

With over 3,500 successful events delivered, EUR partners with leading multinational corporations, Fortune 500 companies, GCCs, and emerging businesses to create experiences that inspire, engage, and deliver measurable impact.

Position

We are looking for a dynamic and result-oriented Manager / Senior Manager Client Servicing & Business Growth who can effectively manage client relationships, drive business growth, lead project execution, and ensure commercial success.

The ideal candidate should possess strong communication skills, business acumen, project management expertise, and the ability to build long-term client partnerships while delivering exceptional event experiences.

Key Responsibilities

1. Client Relationship Management

Act as the primary point of contact for assigned clients from project briefing through closure and invoicing. Develop and maintain strong client relationships to ensure high levels of satisfaction, retention, and repeat business. Understand client objectives, brand guidelines, and business requirements to deliver customized event solutions. Proactively manage client expectations, feedback, and escalations. Identify opportunities to strengthen strategic client partnerships. 2. Business Development & Revenue Growth

Generate new business opportunities through networking, referrals, market research, and proactive outreach. Develop and expand relationships across Corporate, MNC, GCC, Startup, and SME segments. Prepare and present proposals, presentations, and commercial solutions in collaboration with internal teams. Drive account growth through upselling and cross-selling of EUR services. Achieve assigned monthly, quarterly, and annual revenue targets. 3. Project Management & Coordination

Lead projects from client brief, concept development, and proposal stage through execution and closure. Coordinate with Concept, Content, Creative, Production, Operations, Accounts, and Vendor teams to ensure seamless delivery. Manage project timelines, deliverables, approvals, and stakeholder communication. Ensure all projects are executed to the highest standards of quality, creativity, and operational excellence. Monitor project progress and proactively address risks or challenges. 4. Commercial & Profitability Control

Participate in costing strategy discussions and commercial planning. Ensure projects are delivered within approved budgets and targeted profit margins. Manage project estimates, budgets, vendor negotiations, and commercial approvals. Monitor project profitability, invoicing, collections, and financial closures. Maintain accurate sales pipeline reports, project trackers, and CRM updates. 5. Team Leadership & Process Excellence

Mentor and support junior Client Servicing team members. Foster a culture of accountability, collaboration, ownership, and customer-centricity. Ensure adherence to organizational processes, reporting structures, and project management standards. Conduct periodic project reviews and identify opportunities for process improvements. Contribute towards building a high-performance and growth-oriented team culture.

Desired Skills & Competencies

Excellent communication, presentation, and interpersonal skills. Strong negotiation and stakeholder management capabilities. Proven experience in managing corporate clients and large-scale events. Sound understanding of event production, creative processes, and project execution. Strong commercial awareness and profitability mindset. Ability to manage multiple projects simultaneously under tight deadlines. Self-driven, target-oriented, and highly organized. Strong leadership and team management abilities.

Educational Qualification

Graduate or Postgraduate in Marketing, Business Administration, Event Management, Communications, or related field. MBA preferred but not mandatory.

Key Performance Indicators (KPIs)

Revenue Generation & Business Growth Client Retention & Repeat Business Project Delivery & Client Satisfaction Project Profitability & Margin Achievement Proposal-to-Conversion Ratio Collection & Invoice Closure Efficiency Team Development & Process Compliance

Why Join Event U Rox (EUR)

Be part of one of India's leading experiential event management