Customer Acquisition Specialist - Fresher

About the job:Key responsibilities:

1. Handle inbound and outbound calls from banking customers.

2. Assist customers with account, transaction, card, and banking-related queries.

3. Provide information about banking products, services, and processes.

4. Resolve customer complaints and service requests professionally.

5. Assist with account updates, payment-related queries, and basic banking transactions.

6. Verify customer information as per banking security procedures.

7. Maintain accurate records of customer interactions and requests.

8. Follow banking policies, compliance guidelines, and standard operating procedures.

9. Identify and escalate complex or sensitive issues to the appropriate team.

10. Achieve assigned quality, productivity, and customer satisfaction targets. Who can apply:Only those candidates can apply who:are from Mumbai onlySalary:₹ 3,02,000 - 3,53,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:5 days a week, Cab/Transportation facility, Health InsuranceSkills required:MS-Office, English Proficiency (Spoken) and English Proficiency (Written)Other Requirements:1. Good verbal and written communication2. Good verbal and written communication skills.3. Basic knowledge of banking products and services.4. Customer service or BPO experience preferred.5. Comfortable handling customers over the phone.6. Good listening, problem-solving, and interpersonal skills.7. Basic computer knowledge and familiarity with MS Office.8. Ability to handle multiple customer queries efficiently.9. Strong attention to detail and accuracy.10. Comfortable working in rotational shifts, if required.11. Target-oriented and willing to work in a fast-paced banking environment.12. Graduation qualification preferred, depending on process requirements.About Company:Wehire Talent Solutions is an HR recruitment company situated in Kandiwali West, Mumbai. We help candidates to help them find the ideal job.

Responsibilities

Key responsibilities:

1. Handle inbound and outbound calls from banking customers.

2. Assist customers with account, transaction, card, and banking-related queries.

3. Provide information about banking products, services, and processes.

4. Resolve customer complaints and service requests professionally.

5. Assist with account updates, payment-related queries, and basic banking transactions.

6. Verify customer information as per banking security procedures.

7. Maintain accurate records of customer interactions and requests.

8. Follow banking policies, compliance guidelines, and standard operating procedures.

9. Identify and escalate complex or sensitive issues to the appropriate team.

10. Achieve assigned quality, productivity, and customer satisfaction targets.