Lending Operations Specialist - Remote

Lending Operations Specialist - Remote

Here at Knock, we strive to always put people first and go above and beyond to service our partners and customers with our first-of-its-kind Knock Bridge Loan™. Knock enables borrowers to use the money “tied up” in their current home to purchase their next one. Each Knockstar is expected to manage a high volume, complete quality work, ensure timeliness and work within defined deadlines.

Are you a mortgage guru having done just about every role in the mortgage assembly line? Are you a unicorn that changes gears like a chameleon changes colors and can do it seamlessly without skipping a beat? If so, this job may be just for you!

What You'll Do

Work in all aspects of the bridge loan cycle at Knock. From loan set up and disclosures, to reviewing and approving the bridge loan to preparing closing documents, you will move seamlessly through all phases of the loan process

Assist gathering required documentation to successfully submit the loan file for processing/underwriting and obtaining Initial Closing Disclosure signatures to meet on-time closings

Ensure minimum submission requirements and documents are met prior to submitting loans to processing

Understanding of TRID to compliantly issue initial disclosures and revised Loan Estimates, ICDs as well as compliance of APR requirements

Experience with condo approval requirements including requesting documents and reviewing documents to ensure all relevant questions are completed

Calculate Knock Bridge Loan advance amounts using internal calculations and guidelines

Accurately condition loan files based on the loan application and file documentation

Consistent communication internally providing loan status and approval updates

Effective and consistent communication with external Lending Partners, Agents, and Borrowers

Review title reports and homeowners/flood insurance to ensure Knock’s lien position and security interest

Prepare initial closing disclosures and balance with settlement and send electronically to the borrower(s)

Settle all closing issues timely, accurately, and always putting the customer experience first

Prepare and execute the transfer of lender funds for disbursement

Ensure loan closing is progressing while working lock step with a cross-functional team of Loan Assistants, Bridge Loan Specialists and Loan Officers

Prepare all loan documents for signature, verifying accuracy of the loan file (interest rate, property, sales price, loan amount, vesting, etc.), and ensuring the file has all completed documents prior to closing

Reconcile/enter/update loan level information to prepare closing documents, and confirm necessary loan file documents are present (title commitment, HOI, etc.)

Verify the closing disclosure meets all required federal and/or program guidelines

Ensure closings adhere to lock confirmation, loan approval, and program guidelines

Provide timely communications regarding closing status as appropriate

Enter information into Meridian Link LOS, following up and communicating with customers, and obtain missing or updated documentation in order to process the mortgage loan file in a timely manner

Coordinate with settlement partners to ensure that data is uploaded from our LOS to their system accurately and timely to ensure closing dates are met

Audit signed closing documents to ensure complete and accurate package is received after closing and before funding

Excellent customer service is second nature, with a natural inclination to assist others

Efficiently and effectively manage and process a pipeline of loans daily while maintaining company turn times

Continually learn, grow, and expand your knowledge, while also supporting others' learning experiences; act as a mentor and be a resource for others inside and outside of your team

Take on ad-hoc projects as they arise & always be willing to support your team where they need you

What You’ll Bring

A minimum of 3 years of recent closing experience with additional relevant mortgage experience in processing and/or underwriting preferred.

Experience within the last 12 months in the residential loan mortgage industry, particularly handling cash out refinance transactions

Strong understanding of mortgage regulations from origination to post-closing

Recent experience managing and facilitating a large pipeline of loans, 50 to 60 per month

You have a keen attention to detail and check and double check your work

You are someone who is passionate about providing amazing customer service; you go above and beyond and strive to ‘wow’ the customer, always

You are an over-communicator with exceptional written and verbal communication skills

You’re highly organized and successful managing multiple competing priorities at once

You possess strong sense of urgency and track record of thriving in a fast-paced, growth startup environment

You are confident using new technology and familiar with lending management systems

You believe in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous

You have proven success working 100% remote in prior positions & are experienced working with a distributed, national team

Education: High school diploma or equivalent

We encourage you to apply even if you don’t have every listed requirement

Physical Requirements:

Set up and constantly operate a computer

Communicate and exchange accurate information to others via telephone or internet video applications

The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation.

Compensation and Benefits:

Our Compensation Philosophy: As a fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated. The salary range below represents a good-faith estimate for this position and is provided in accordance with applicable state and local pay transparency laws.

The base salary range for this position is $70,000–$75,000 USD. This role is also eligible for an uncapped incentive plan (bonus).

This position will expire December 31, 2026