Customer Service/Customer Support - Internship

About the internship:Key Responsibilities

Handle inbound and outbound customer calls related to after-sales service.

Respond to customer queries regarding repair status, service requests, warranty, and turnaround time.

Coordinate with service centers/partners for customer issues and updates.

Follow up on pending service cases and escalations.

Conduct customer feedback calls after service completion.

Record customer feedback, complaints, and service-related concerns accurately. Identify dissatisfied customers and escalate issues to the concerned team.

Maintain daily call records and update CRM/service systems.

Ensure timely follow-up and closure of customer queries.

Achieve defined calling, feedback, and customer satisfaction targets.Who can apply:Only those candidates can apply who:are available for full time (in-office) internshipcan start the internship between 23rd Sep'26 and 28th Oct'26are available for duration of 6 monthshave relevant skills and interests* Women wanting to start/restart their career can also apply.* Freshers looking for jobs may also applyStipend:INR₹ 16,000 - 25,000 /monthDeadline:[hidden]:59:59Other perks:Certificate, Informal dress code, Job offerSkills required:MS-Office, MS-Excel, Problem Solving, English Proficiency (Spoken), English Proficiency (Written) and Customer SupportOther Requirements:-Freshers are welcome to apply.-Only Female Candidates can apply.-Candidates with prior experience in telecalling/customer service will be an advantage.-Good communication skills in Hindi and English.-Customer-friendly and professional approach.-Good listening and problem-solving skills.About Company:Ai+ Smartphones is an India-born, purpose-driven smartphone brand powered by NxtQuantum OS. We're rethinking what it means to build with care through design that respects your rhythm and innovation that begins with trust. This is technology the way it should feel: personal, intentional, and made for everyone.Additional information:Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of ₹ 200000 to 300000/year

Responsibilities

Key Responsibilities

Handle inbound and outbound customer calls related to after-sales service.

Respond to customer queries regarding repair status, service requests, warranty, and turnaround time.

Coordinate with service centers/partners for customer issues and updates.

Follow up on pending service cases and escalations.

Conduct customer feedback calls after service completion.

Record customer feedback, complaints, and service-related concerns accurately. Identify dissatisfied customers and escalate issues to the concerned team.

Maintain daily call records and update CRM/service systems.

Ensure timely follow-up and closure of customer queries.

Achieve defined calling, feedback, and customer satisfaction targets.