Customer Success Executive - Fresher

About the job:As a Customer Success Executive, you'll be the face for our clients, owning relationships, driving adoption, and ensuring every customer experience is smooth, productive, and value-driven. You will be the primary liaison between clients and our internal teams, advocating for user needs and ensuring timely resolution of issues. Your role is key in improving retention, growing account value, and building lasting client trust.

Key Responsibilities:

1. Own the end-to-end relationship with customers from onboarding to renewal.

2. Proactively engage clients via calls and email to ensure active usage and satisfaction.

3. Deliver product walkthroughs and ongoing training to help users maximize platform value.

4. Track engagement and usage metrics to spot risks and intervene early.

5. Collaborate with Product, Sales, and other teams to deliver seamless solutions to client needs.

6. Identify upselling or cross-selling opportunities and route them effectively to the sales team.

7. Log and report insights from customer feedback to influence product roadmap.

8. Maintain detailed and timely records of interactions in our CRM system.

9. Regularly update leadership with customer health metrics, churn risks, and success stories.

Why Join AAAMT:

1. Impact at Scale: Work on mission-driven SaaS platforms transforming education and business operations.

2. Learning Culture: Direct exposure to founders, product teams, and real customers.

3. Startup Energy: A high-ownership environment where ideas are valued, and execution is rewarded.

4. Employee First: Flexible culture, flat hierarchy, and strong focus on individual growth.Who can apply:Only those candidates can apply who:are from Hyderabad onlySalary:₹ 3,00,000 - 5,00,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:5 days a week, Health InsuranceSkills required:Client Relationship Management (CRM) and Customer SupportOther Requirements:1. Bachelor’s degree in Business, Marketing, Computer Science, or a related field.2. Strong interpersonal and communication skills, both written and verbal. ·3. Good understanding of customer lifecycle and relationship building.4. Analytical thinker who’s comfortable using Excel or Google Sheets to analyze usage and reporting data. ·5. Tech-savvy and eager to learn SaaS tools quickly. ·6. Highly organized with the ability to juggle multiple accounts and priorities. ·7. Self-driven, empathetic, and committed to delivering value at every touchpoint.About Company:AAAMT was founded on a bold yet simple idea: to create technology that solves real problems. We build intuitive SaaS products designed to simplify work, scale effortlessly, and deliver meaningful real-world impact. Driven by innovation, resilience, and strong execution, AAAMT is on a mission to shape a future where technology empowers people to thrive. Our vision is to transform everyday workflows by enabling institutions, enterprises, and individuals to operate smarter in an increasingly digital world. Our mission is to simplify digital transformation through impactful, easy-to-use SaaS solutions that help people and organizations grow faster. If you are ambitious, curious, and eager to build technology that truly matters, AAAMT is where your career can take off.

Responsibilities

As a Customer Success Executive, you'll be the face for our clients, owning relationships, driving adoption, and ensuring every customer experience is smooth, productive, and value-driven. You will be the primary liaison between clients and our internal teams, advocating for user needs and ensuring timely resolution of issues. Your role is key in improving retention, growing account value, and building lasting client trust.

Key Responsibilities:

1. Own the end-to-end relationship with customers from onboarding to renewal.

2. Proactively engage clients via calls and email to ensure active usage and satisfaction.

3. Deliver product walkthroughs and ongoing training to help users maximize platform value.

4. Track engagement and usage metrics to spot risks and intervene early.

5. Collaborate with Product, Sales, and other teams to deliver seamless solutions to client needs.

6. Identify upselling or cross-selling opportunities and route them effectively to the sales team.

7. Log and report insights from customer feedback to influence product roadmap.

8. Maintain detailed and timely records of interactions in our CRM system.

9. Regularly update leadership with customer health metrics, churn risks, and success stories.

Why Join AAAMT:

1. Impact at Scale: Work on mission-driven SaaS platforms transforming education and business operations.

2. Learning Culture: Direct exposure to founders, product teams, and real customers.

3. Startup Energy: A high-ownership environment where ideas are valued, and execution is rewarded.

4. Employee First: Flexible culture, flat hierarchy, and strong focus on individual growth.