Customer Support Executive

Position SummaryWe are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.Key ResponsibilitiesManage customer interactions via phone, email, or chat in a professional and timely manner.Resolve customer queries, issues, or complaints with accuracy and empathy.Maintain detailed records of customer interactions in the system.Collaborate with internal teams for escalations and resolution follow-ups.Uphold service quality standards and contribute to continuous improvement.Qualifications & RequirementsEducation: 12th Pass, Diploma, Graduate, or PostgraduateExperience: Freshers and experienced professionals (up to 3 years) are encouraged to applySkills:Excellent verbal and written communication in EnglishStrong interpersonal and problem-solving skillsBasic computer proficiency (MS Office, typing skills)Ability to work in a fast-paced, team-oriented environmentWillingness to work in rotational shifts (including night shifts)Perks & BenefitsCompetitive salary with performance-based incentivesNight shift allowances and cab facilityOne-time complimentary meal during shiftsOpportunities for internal growth and role advancementExposure to international client processes and professional development