Hiring For 12th Pass Freshers - Customer Relationship Manager

As a Customer Relationship Manager, you will play a vital role in ensuring our customers have a great experience with our services. You will be the main point of contact, helping to build and maintain strong relationships with our clients.Key Responsibilities:- Customer Interaction: Regularly engage with customers to understand their needs and concerns, providing timely support and assistance.- Issue Resolution: Address and resolve customer complaints efficiently, ensuring customer satisfaction and loyalty.- Relationship Building: Cultivate lasting relationships with customers through regular follow-ups and personalized communication.- Feedback Collection: Gather feedback from customers about their experiences and suggestions, to help improve our services.- Reporting: Keep detailed records of customer interactions and feedback, reporting insights to the management for further improvements.- Collaboration with Teams: Work closely with sales, marketing, and product teams to ensure alignment and enhance customer experience.Required Skills and Expectations:- Strong communication skills, both verbal and written, are essential for effectively engaging with customers.- Good organizational skills and the ability to manage multiple tasks simultaneously are important.- A proactive attitude with a willingness to learn and adapt to changing situations is expected.- Basic knowledge of customer relationship management software or tools would be an advantage.- Candidates should be female and hold at least a 12th grade education, with experience ranging from 0 to 5 years in a related field.Experience0 - 5 YearsNo. of Openings15Education12th PassRoleCustomer Relationship ManagerIndustry TypeCall Centre / BPO / ITES / LPOGenderFemaleAge Limit18 - 38 Yrs.Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace Interview Location2nd floor St.Thomas Church Building Tana, Irinjalakuda, Kerala 680121