IT Sales Associate

Job description:Job Title: Sales Associate (B2B – SaaS / AI Solutions)Location: GurgaonDepartment: SalesAbout the RoleWe are looking for a proactive and detail-oriented Sales Associate to support our B2B sales efforts for SuperBot. This role involves engaging with prospective clients, delivering product demonstrations, managing client relationships, and ensuring smooth post-sales operations. The ideal candidate will act as a bridge between clients and internal teams, ensuring both business growth and customer satisfaction.Key Responsibilities1. Lead Engagement & ProspectingAct as the first point of contact for prospective B2B clientsQualify inbound and outbound leads based on business requirementsUnderstand client needs and align them with product capabilities2. Product DemonstrationsSchedule and conduct clear, structured product demosDeliver compelling technical walkthroughs showcasing SuperBot’s value propositionAddress client queries and objections effectively3. Account Management & RetentionBuild and maintain strong relationships with existing clientsServe as a primary point of contact for day-to-day client requirementsEnsure high levels of customer satisfaction and engagement4. Financial OperationsManage post-sales activities including billing and invoicingTrack payments and follow up proactively on outstanding duesCoordinate with internal teams to ensure accurate financial records5. Churn Mitigation & EscalationMonitor account health and identify early signs of client dissatisfactionTake proactive steps to resolve issues and reduce churnEscalate critical concerns to the Client Success Manager (CSM)Support resolution by coordinating between client expectations and internal capabilities6. Internal LiaisonAct as a communication bridge between clients and internal teamsTranslate client feedback into actionable insights for the Tech teamContribute to improving AI conversation flows and overall product performanceRequired Skills & QualificationsBachelor’s degree in Engineering, Business, Marketing, or any related field1–3 years of experience in B2B sales, SaaS, or client-facing roles, along with hands-on experience in post-sales operations such as billing, invoicing, and payment follow-ups.Strong communication and presentation skillsAbility to understand technical products and explain them clearlyGood organizational and follow-up skillsProblem-solving mindset with attention to detailPreferred SkillsExperience in SaaS / AI / Voicebot solutionsFamiliarity with CRM tools and sales pipelinesBasic understanding of client success and retention strategiesWhat We OfferOpportunity to work with cutting-edge AI solutionsDynamic and growth-oriented work environmentExposure to end-to-end sales and client lifecycle managementJob Type: Full-timeBenefits:Cell phone reimbursementFlexible scheduleHealth insuranceLife insurancePaid sick timePaid time offProvident FundApplication Question(s):This role would require a F2F interview post initial telephonic discussion, Would you be available for the same?If you get shortlisted for this role, How soon would you able to join the organisation?Education:Bachelor's (Required)Experience:IT Sales/B2B Sales: 1 year (Required)