Field Support Engineer

Job Descriptions:

Master Trainer && Field Support Trainer (FST) Rajasthan (Jaipur / JVVNL circles)

About the programme:

ExcelR Edtech is delivering a large-scale, on-ground training and adoption programme for a Rajasthanbased Power Distribution company, covering ~6,000 employees across all 12 distribution circles ofRajasthan the majority of them linemen. Training is bilingual (Hindi / Marwari and English), hands-on,and delivered in the field in three sequential blocks. We are hiring two field-facing roles below. Both arefixed-term, Rajasthan-based, and involve travel within assigned circles.

1. Master Trainer (Lead Trainer / Training Coordinator)Role Master Trainer classroom && field delivery leadPositions 10 (8 active + 2 standby buffer)Location Assigned JVVNL circle(s), Rajasthan; mobile across locations within the circle

Reports to Project Manager / PMU (Jaipur)Engagement Fixed-term contract(6-8 Months).

Role purposeOwn the delivery of role-based App training on the ground turning attendance into genuine, verifiedplatform adoption. Master Trainers are the certified, credible face of the programme in the circle: theyrun the sessions, drive the 90% adoption outcome, spot and enable local Champions, and mentor theField Support Trainers.

Key responsibilities: Get certified first. Attend and clear the platform providers Train-the-Trainer (ToT) and achievefull platform mastery before delivery begins. Deliver the training. Run bilingual, role-specific sessions for the six roles (Lineman, Feeder In-charge, JEN, AEN, XEN, SE) informal, chaupal-style, hands-on, with batches of 1215 at ~34sessions/week. Teach on real data. Have trainees practise on their own feeder data and devices, indexing realDTs and consumers rather than sitting through slides. Drive the outcome. Administer assessments (80% score + verified platform entries) andfeedback; work toward the 90% successfully trained target, not just attendance. Build the peer layer. Identify, crown and coach local Champions (Kshetra Pratinidhi); enable peerco-delivery and run the gamified engagement (leaderboards, WhatsApp groups). Leave no one behind. Run private, hands-on remediation and oral/practical re-assessment forthose who struggle. Mentor && report. Guide the Field Support Trainers in the circle; maintain delivery quality; reportprogress and issues to the PMU.

ExcelR Edtech JVVNL Digital Twin Job Descriptions Recruitment

Required qualifications && experience:

Education: B.Tech / B.E. in Electrical or Electronics Engineering. Experience: 5+ years, ideally in training delivery and/or power-distribution / DISCOM operations.Essential skills Bilingual delivery fluent Hindi / Marwari and working English; a confident, engaging facilitatorwith adult-learning instincts. Field credibility able to command respect from linemen and officers alike; comfortable on-site,not just in a classroom. Digitally fluent comfortable with smartphone apps and demoing software live. Mobile willing to travel and stay within the assigned circle for the block duration.Preferred Prior JVVNL / Rajasthan DISCOM exposure; experience with GIS / asset-indexing or utilitysoftware; a track record of training frontline field staff.