Sales and Operations Manager

Role Overview

We are looking for a Sales & Operations Manager to manage day-to-day business operations, support revenue growth, coordinate with therapists, and ensure smooth service delivery for both individual users and corporate clients.

You will be the central operator across customer experience, therapist relations, B2C sales, B2B account management, and internal coordination with finance and payroll teams.

Key Responsibilities

Sales & Customer Growth

Convert B2C leads from the CRM through timely follow-ups and consultative selling.

Drive renewals from existing customers, with a focus on longer-term and higher-value plans.

Maintain accurate lead, customer, and renewal data.

Identify opportunities to improve conversion, retention, and customer lifetime value.

Operations & Customer Support

Ensure therapy sessions run smoothly, with both users and therapists joining on time.

Troubleshoot scheduling, attendance, and basic technical issues.

Resolve customer and therapist queries across WhatsApp, phone, email, and support tickets.

Manage operational workflows for customer onboarding, session coordination, subscriptions, and service delivery.

Manage corporate subscriptions and ensure users have a smooth experience.

Therapist Relations

Manage therapist onboarding, hiring coordination, and exits.

Act as the single point of contact for therapist queries and operational issues.

Monitor therapist performance data, attendance, responsiveness, and customer feedback.

Coordinate with therapists to ensure high-quality, reliable service delivery