Customer Support Executive

Job highlights

• Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Mobile Allowance, Internet Allowance, Flexible Working Hours, Health Insurance, ESI (ESIC), Food/MealsJob Description
• Respond to customer queries and concerns via email in a professional and timely manner
• Ensure all responses are clear, accurate, and aligned with company policies and processes
• Maintain agreed Service Level Agreements (SLA) and Turnaround Time (TAT) for all customerinteractions
• Deliver high-quality customer experience to drive and maintain strong Net Promoter Score(NPS) performance
• Handle customer complaints and escalations effectively with appropriate resolution
• Maintain proper documentation of customer interactions and follow-up actions
• Identify recurring issues and share feedback with internal teams for process improvements
• Adhere to compliance, quality, and audit guidelines in all communications
• Excellent written communication skills with strong grammar and attention to detail
• Strong pr

• Respond to customer queries and concerns via email in a professional and timely manner • Ensure all responses are clear, accurate, and aligned with company policies and processes • Maintain agreed Service Level Agreements (SLA) and Turnaround Time (TAT) for all customer interactions • Deliver high-quality customer experience to drive and maintain strong Net Promoter Score (NPS) performance • Handle customer complaints and escalations effectively with appropriate resolution • Maintain proper documentation of customer interactions and follow-up actions • Identify recurring issues and share feedback with internal teams for process improvements • Adhere to compliance, quality, and audit guidelines in all communications • Excellent written communication skills with strong grammar and attention to detail • Strong problem-solving and analytical abilities • Ability to handle high email volumes efficiently • Customer-centric mindset with a focus on quality and satisfaction • Familiarity with customer experience metrics like NPS • Ability to multitask and manage priorities in a fast-paced environment • Have a collaborative working spirit and can work seamlessly cross teams and functions to resolve sticky situations