Travel Agent / Consultant

Job highlights

• Annual Bonus, Flexible Working HoursJob Description# Job Description (JD)## Travel Customer Support & Sales Executive### PositionTravel Customer Support & Sales Executive### DepartmentCustomer Support & Travel Sales### Shift Timing09:00 AM – 06:00 PM### Job TypeFull-Time### Job SummaryWe are looking for a dedicated Travel Customer Support & Sales Executive who will be responsible for handling customer inquiries, providing travel-related information, promoting travel packages, generating sales opportunities, and ensuring excellent customer service for domestic and international travel customers.### Key Responsibilities#### Inbound Customer Support* Handle incoming customer calls and inquiries professionally.* Provide information about domestic and international travel packages.* Assist customers in selecting suitable travel destinations and packages.* Explain package inclusions, exclusions, pricing, and travel policies.* Address customer concerns and resolve service-related queries.* As

# Job Description (JD) ## Travel Customer Support & Sales Executive ### Position Travel Customer Support & Sales Executive ### Department Customer Support & Travel Sales ### Shift Timing 09:00 AM – 06:00 PM ### Job Type Full-Time ### Job Summary We are looking for a dedicated Travel Customer Support & Sales Executive who will be responsible for handling customer inquiries, providing travel-related information, promoting travel packages, generating sales opportunities, and ensuring excellent customer service for domestic and international travel customers. ### Key Responsibilities #### Inbound Customer Support * Handle incoming customer calls and inquiries professionally. * Provide information about domestic and international travel packages. * Assist customers in selecting suitable travel destinations and packages. * Explain package inclusions, exclusions, pricing, and travel policies. * Address customer concerns and resolve service-related queries. * Assist customers with booking-related support. * Provide pre-travel and post-booking assistance. * Escalate unresolved issues to the concerned team. #### Outbound Sales & Customer Engagement * Contact prospective customers to promote travel packages and offers. * Follow up on customer inquiries and leads generated through various channels. * Explain package benefits and convert inquiries into sales opportunities. * Promote seasonal offers, special discounts, and travel campaigns. * Re-engage previous customers and generate repeat business. * Conduct follow-up calls to maximize conversions. #### Corporate & Group Travel Support * Contact corporate clients regarding travel requirements. * Promote group travel and corporate travel solutions. * Assist in generating leads for business travel opportunities. * Coordinate with organizations for group travel bookings and events. #### Travel Partner & Vendor Development * Reach out to travel agents and tour operators. * Support onboarding of travel partners and business associates. * Build relationships with vendors and channel partners. * Assist in expanding the travel partner network. #### CRM & Reporting * Update customer information and interactions in CRM systems. * Maintain accurate records of calls, leads, and sales activities. * Submit daily and weekly performance reports. * Track follow-ups and customer communication history. ### Required Skills * Excellent communication skills in Hindi and English. * Good customer handling and problem-solving abilities. * Sales and negotiation skills. * Ability to work with CRM and basic computer applications. * Strong follow-up and relationship management skills. * Professional and customer-focused attitude. * Ability to work under targets and deadlines. ### Preferred Experience * Experience in Travel & Tourism Industry preferred. * Experience in Customer Support, Telecalling, Sales, or BPO processes. * Freshers with excellent communication skills may also apply. ### Key Performance Indicators (KPIs) * Customer Satisfaction Score (CSAT). * Call Handling Quality. * Lead Conversion Rate. * Sales Achievement. * Follow-Up Compliance. * Customer Retention Performance. * CRM Update Accuracy. * Attendance and Productivity. ### Benefits * Fixed Salary + Performance Incentives. * Professional Growth Opportunities. * Travel Industry Exposure. * Supportive Work Environment. * Training and Development Programs.