Sr Software Implementation Manager (B2B SaaS)

Review CriteriaStrong Implementation Manager / Customer Success Implementation / Technical Solutions / Post-Sales SaaS Delivery3+ years of hands-on experience in software/tech Implementation roles within technical B2B SaaS companies, preferably working with global or US-based clientsMust have direct experience leading end-to-end SaaS product implementations — including onboarding, workflow configuration, API integrations, data setup, and customer trainingMust have strong technical understanding — including ability to read and write basic SQL queries, debug API workflows, and interpret JSON payloads for troubleshooting or configuration validation.Must have worked in post-sales environments, owning customer success and delivery after deal closure, ensuring product adoption, accurate setup, and smooth go-live.Must have experience collaborating cross-functionally with product, engineering, and sales teams to ensure timely resolution of implementation blockers and seamless client onboarding.(Company): B2B SaaS startup or growth-stage companyMandatory (Note): Good growth opportunity, this role will have team leading option after a few monthsPreferredPreferred (Experience): Previous experience in FinTech SaaS like BillingTech, finance automation, or subscription management platforms will be a strong plusJob Specific CriteriaCV Attachment is mandatoryAre you open to work in US timings (4/5:00 PM - 3:00 AM) - to target the US market?Please provide CTC Breakup (Fixed + Variable)?It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode? Role & ResponsibilitiesAs the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams. What you will be doing:You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.ImplementationUnderstand client billing models and configure company contracts, pricing, metering, and invoicing accurately.Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.Translate complex business requirements into structured company workflows and setup.Pre-sales & Technical DiscoverySupport sales with live demos, sandbox setups, and RFP responses.Participate in technical discovery calls to map company capabilities to client needs.Create and maintain demo environments showcasing relevant use cases.Internal Coordination & EscalationAct as the voice of the customer internally — share structured feedback with product and engineering.Create clear, well-scoped handoff documents when working with technical teams.Escalate time-sensitive issues appropriately and follow through on resolution.Documentation & EnablementCreate client-specific documentation (e.g., onboarding guides, configuration references).Contribute to internal wikis, training material, and product documentation.Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer. Ideal Candidate3-7 years of relevant experienceWilling to work in US time zone (~430 am IST) on weekdays (Mon-Fri)Ability to understand and shape the product at a granular levelAbility to empathize with the customers, and understand their pain pointsUnderstanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issuesPrevious experience in salesforce CRMEntrepreneurial drive, and willingness to wear multiple hats as per company’s requirementsStrong analytical skills and a structured problem-solving approach(Strongly preferred) Computer science background and basic coding experienceAbility to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etcSelf-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.Self-driven individual with high ownership and strong work ethicNot taking yourself too seriously.