Inbound Customer Support Executive

Job description Inbound Customer Support Executive Company: Visit Health Experience: 12 Years Education: Any Graduate Job Type: Full-Time Process: Inbound Voice / Customer Support Job Description Visit Health is looking for an Inbound Customer Support Executive with strong communication and customer-handling skills. The candidate will be responsible for handling inbound customer calls, understanding customer queries, providing accurate information, and coordinating with internal teams to ensure timely resolution and a smooth customer experience. Key Responsibilities Handle inbound customer calls and assist customers with their queries. Understand customer requirements and provide accurate and appropriate information. Ensure a professional and positive customer experience during every interaction. Coordinate with relevant internal teams whenever required for query resolution. Follow up on pending customer concerns and ensure timely closure. Maintain accurate records of customer interactions and query status. Handle customer concerns professionally and escalate issues when required. Ensure proper communication and coordination throughout the resolution process. Candidate Requirements 1–2 years of experience in Inbound Calling, Customer Support, Customer Service or a similar voice-based role. Excellent verbal communication and customer-handling skills. Comfortable handling inbound calls and interacting with customers regularly. Good listening, problem-solving and query-resolution skills. Ability to coordinate with multiple internal stakeholders. Strong follow-up skills and customer-oriented approach. Any Graduate can apply. Language Requirements Opening 1: Malayalam + Tamil + Hindi + English Openings 2–4: Hindi + English Candidates must be comfortable communicating fluently in the required languages. Shift Timing Candidates should be comfortable working in the assigned split shift: 7:30 AM – 12:30 PM 4:30 PM – 8:00 PM