Senior Support Executive

Job highlights

• PF, Petrol Allowance, Health Insurance, ESI (ESIC)Job DescriptionJob Responsibilities:Handle Customers issues at various locations in and around Chennai on technical queries and other issues on Tally prime and other products and give them the right solutions.Accountability to procure AMC for licenses sold as well as to Promote and procure Customized orders. This requires system study and documentation and understanding of the client’s business process.Maintain log of the calls handled- Onsite/Remote or Telephonic for the day and share with the team head and team members.Maintain high quality of customer support in the least turnaround time and with minimal escalations on calls.Train the user on Tally prime and give quality knowledge on the features and uses.Update in the suite CRM and report on all the calls/ work done. Job Specification:Looking only for Commerce GraduatesMinimum 2 Years - 4 Years of ExperienceMust have knowledge as well as Experience in Tally PrimePreferred Male candi

Job Responsibilities: Handle Customers issues at various locations in and around Chennai on technical queries and other issues on Tally prime and other products and give them the right solutions. Accountability to procure AMC for licenses sold as well as to Promote and procure Customized orders. This requires system study and documentation and understanding of the client’s business process. Maintain log of the calls handled- Onsite/Remote or Telephonic for the day and share with the team head and team members. Maintain high quality of customer support in the least turnaround time and with minimal escalations on calls. Train the user on Tally prime and give quality knowledge on the features and uses. Update in the suite CRM and report on all the calls/ work done. Job Specification: Looking only for Commerce Graduates Minimum 2 Years - 4 Years of Experience Must have knowledge as well as Experience in Tally Prime Preferred Male candidates only Must have a vehicle (2 Wheeler) willing to travel locally. Only local residents are eligible to apply for their preferred location.