Customer Support executive

Glint is a technically driven hyper local auto care service company that ensures doorstep car maintenance to the customer through monthly based subscription. At present, Glint has served around 1.5+ Lakhs orders with 1000+ monthly subscriptions.

At Glint, we believe in working in a collaborative environment. We practice flat hierarchy with more transparency and good flow of information.

After a successful operation in Chennai, we are launching next in Coimbatore.

We are currently looking for a Customer Success Executive, Coimbatore.

What will you do at Glint?

Customer Success Executive are the main interface for the clients with Glint You will work closely with the client to build relationships with all relevant stakeholders as a trusted partner. You must have a strong understanding of our Customer’s business objectives and the ability to identify and articulate how our solution supports achievement of the Customers’ strategic business goals. You will be responsible to drive value at every juncture of the client's journey- from on-boarding to expansion to renewal to prevention of churn.

Work closely with the customer to ensure effective and efficient on boarding and drive greater usage/adoption over time

Maintain a deep understanding of our solutions and content and educate clients about the most relevant features/functionality of our service offering.

Effective, timely and accurate client communications, establishing and reviewing key performance indicators, and active positive engagement

Developing efficient and effective management plans for clients renewals and up-sells of services.

Serve as the voice of the client and provide internal feedback to Product, Engineering and other teams on how we can better serve our clients

Support the resolution of delivery, implementation or technical issues Perform other duties as assigned

Monitor clients usage throughout their lifecycle to not only identify and prioritize at-risk accounts but also ways to mitigate churn

What we’re looking for:

Consistent performer who handles stressful situations and deadline pressures.

Experience of 1-2 years of experience in B2C services, Customer Success, Account Management, Business Development, or another client-facing role

Ability to multitask and experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)

Empathy with a knack for understanding what a customer really needs and why they need it

Bachelor's degree in any business-related course is an added advantage.

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