Customer Service/Customer Support - Internship

About the internship: Handle customer queries and provide required information or resolution within the defined timelines.

Manage inbound and outbound calls, emails and chat support as per operational requirements.

Resolve customer escalations effectively while maintaining a professional and empathetic approach.

Ensure all escalations are addressed and resolved within the defined Turnaround Time (TAT).

Maintain high levels of customer satisfaction and service quality.

Track and update the status of ongoing customer escalations in the CRM system.

Meet defined KPIs such as response time, resolution time, customer satisfaction and productivity metrics.Who can apply:Only those candidates can apply who:are available for full time (in-office) internshipcan start the internship between 1st Oct'26 and 5th Nov'26are available for duration of 6 monthshave relevant skills and interests* Women wanting to start/restart their career can also apply.* Freshers looking for jobs may also applyStipend:INR₹ 20,000 /monthDeadline:[hidden]:59:59Other perks:Certificate, Informal dress code, 5 days a week, Free snacks & beverages, Job offerSkills required:English Proficiency (Spoken) and English Proficiency (Written)Other Requirements: Customer-first mindset Active listening skills Patience and empathy Good communication skills Ability to work in rotational shifts, weekends, or holidays as and when requiredAbout Company:Benepik provides rewards, loyalty, and payment infrastructure to organizations. Its unique solutions help businesses drive employee and channel partner engagement. Its fintech offerings include gift cards, prepaid cards, incentive disbursements, and B2B payments. Our mission is to assist organizations in achieving superior results through an engaged and motivated workforce and channel partners. You will have the opportunity to work with a high-performance team in a fast-paced environment.Additional information:Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of ₹ 400000 /year

Responsibilities

Handle customer queries and provide required information or resolution within the defined timelines.

Manage inbound and outbound calls, emails and chat support as per operational requirements.

Resolve customer escalations effectively while maintaining a professional and empathetic approach.

Ensure all escalations are addressed and resolved within the defined Turnaround Time (TAT).

Maintain high levels of customer satisfaction and service quality.

Track and update the status of ongoing customer escalations in the CRM system.

Meet defined KPIs such as response time, resolution time, customer satisfaction and productivity metrics.