International Customer Support Executive

Company Description

JMSC POS (Jay Maharaj Software Consulting Point of Sale) is a leading provider of Point of Sale (POS) and Inventory Management Software designed for retail businesses. We specialize in delivering smart, efficient, and user-friendly solutions that help convenience stores, grocery stores, liquor stores, and other retail businesses streamline their daily operations.

With over 30 years of retail industry experience, JMSC POS understands real-world business challenges and builds technology that simplifies billing, inventory tracking, reporting, and business management. Our solutions are trusted by retailers across the USA and are continuously evolving with advanced features such as scan data reporting, automated purchase orders, and integrated payment processing.

At JMSC POS, we focus on innovation, reliability, and customer success by providing end-to-end support, training, and scalable software solutions for growing businesses.

Job Summary

We are looking for an energetic, confident, and customer-focused International Customer Support Executive to join our growing international support team.

In this role, you will provide technical assistance and customer support to international clients, primarily based in the United States. You will be responsible for handling customer inquiries and troubleshooting issues related to POS software, computer hardware, peripherals, printers, payment devices, and basic network connectivity.

The ideal candidate should have excellent English communication skills, strong listening abilities, a professional communication style, and the confidence to interact with international customers.

Key Responsibilities

Provide technical and customer support to international customers.

Handle customer interactions through phone calls and other communication channels.

Troubleshoot issues related to POS software, hardware, printers, payment devices, and basic networking.

Understand customer concerns and provide clear, professional, and effective solutions.

Communicate confidently and professionally with customers in English.

Maintain ownership of customer issues and ensure timely follow-up and resolution.

Escalate complex technical issues to the appropriate internal teams when required.

Maintain accurate documentation of customer interactions and technical issues.

Stay updated with product features, system updates, and support procedures.

Deliver a high-quality customer experience while meeting support and performance expectations.

Build positive and professional relationships with international customers.

Required Skills & Qualifications

Excellent spoken and written English communication skills.

Clear, professional, and easy-to-understand communication.

Strong listening, communication, and interpersonal skills.

Basic understanding of computers, software, hardware, printers, and networking.

Strong troubleshooting and problem-solving abilities.

Ability to explain technical information in a simple and customer-friendly manner.

Comfortable handling international customer calls.

Ability to work effectively in a fast-paced support environment.

Ability to work independently as well as part of a team.

Good customer-handling and relationship-management skills.

Previous experience in International Voice Process, Technical Support, Customer Support, Help Desk, or POS Support will be an added advantage.

Freshers with excellent English communication skills and a strong willingness to learn are encouraged to apply.

What We Offer

Opportunity to work with international customers.

Professional and supportive work environment.

Training on POS software and technical support processes.

Opportunity to develop technical and customer service skills.

Career growth opportunities within the organization.

How to Apply

Interested candidates can apply directly through Indeed or send their updated CV with complete details to:

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Compensation: 17,[hidden],000.00 per month

Benefits:

Paid sick time

Paid time off

Provident Fund

Application Question(s):

What is your current CTC

What is your expected CTC

Experience:

Customer support: 1 year (Required)

Technical support: 1 year (Required)

Language:

English (Required)

Shift availability:

Night Shift (Required)

Work Location: In person .