Customer Support Executive

Roles and Responsibilities :

Handle customer inquiries, resolve issues, and provide excellent customer support through phone calls.

Process customer requests, troubleshoot problems, and escalate complex issues to senior team members when necessary.

Maintain accurate records of all interactions with customers using CRM software.

Provide product information, answer questions about services offered by the company.

Job Requirements :

2-10 years of experience in BPO/Call Centre environment or similar industry.

Strong communication skills in Kannada language (written & spoken).

Excellent query handling and query resolution skills with ability to work under pressure.