Customer Support Executive - Freshers

We are looking for a dedicated Customer Support Executive to join our team in Kolkata. This is a full-time role suitable for candidates with 0 to 1 year of experience, and you will work from our office.Key Responsibilities:- Assist Customers: Respond to customer inquiries and provide accurate information regarding products and services to ensure a positive experience.- Resolve Issues: Address and resolve customer complaints in a timely manner, demonstrating empathy and problem-solving skills to enhance customer satisfaction.- Maintain Records: Document customer interactions and maintain accurate records of queries and resolutions to help improve future customer service.- Follow Up: Proactively follow up with customers to ensure their issues are resolved and gather feedback to continually improve service quality.- Team Collaboration: Work closely with other team members, sharing insights and suggesting improvements to enhance the overall customer support process.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written, to effectively interact with customers. A positive attitude with a focus on customer satisfaction is essential. Basic knowledge of computers and proficiency in using customer support software will be beneficial. Candidates should be detail-oriented and able to manage time efficiently while handling multiple tasks. A willingness to learn and adapt to new challenges will help you thrive in this role.Experience0 - 1 YearsNo. of Openings5EducationGraduateRoleCustomer Support ExecutiveIndustry TypeTravel / TourismGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace Interview LocationPS Srijan Techpark DN 52 Salt Lake Sector V, Kolkata- 700091