Technical Customer Support Engineer - Robotics - Fresher

About the job:Key responsibilities:

1. Be the primary technical contact for customers.

2. Diagnose and resolve issues across hardware, firmware, and software.

3. Coordinate and schedule service visits where needed.

4. Take full ownership of support cases from report to closure.

5. Capture recurring problems and influence product/engineering improvements.

6. Document solutions and contribute to customer-friendly guides.Who can apply:Only those candidates can apply who:Salary:₹ 4,00,000 - 5,00,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:Informal dress code, Free snacks & beverages, Health InsuranceSkills required:MS-Excel, Client Relationship Management (CRM) and Effective CommunicationOther Requirements:1. BTech degree (mandatory) in electrical, electronics, robotics, automation, or related fields.2. 0–2 years of experience in technical support or customer-facing engineering roles.3. Strong problem-solving skills and a high ownership mindset.4. Excellent communication in English (Hindi/regional languages a plus).5. Flexibility to work in 8-hour shifts.About Company:The world of cooking is one that is skill-based, complex, and tedious. With the world advancing forward, we're still far behind when it comes to the way we solve for our food. At Nosh, our vision is to enable everyone to savor dishes from every corner of the Earth, making sure no one misses those meals they crave, any time of the day! Nosh is an AI-powered home cooking robot that cooks 120+ dishes such as all types of Curries, Sauteed Vegetables, Pulao, Pasta, Sweets, etc. automatically. It uses artificial intelligence to ensure food consistency and a homely taste. Nosh is built by a team from ISB Hyderabad, BITS Pilani, and IISc Bangalore alumni, and consists of ex-entrepreneurs and early-stage members from tech companies and startups such as AB InBev, Flipkart, Analog Devices, Broadcom, CRED, and Unacademy. We're a bunch of creators, dreamers, and doers with a knack for never taking no for an answer. We love to question the norm and find elegant solutions to complex problems.

Responsibilities

Key responsibilities:

1. Be the primary technical contact for customers.

2. Diagnose and resolve issues across hardware, firmware, and software.

3. Coordinate and schedule service visits where needed.

4. Take full ownership of support cases from report to closure.

5. Capture recurring problems and influence product/engineering improvements.

6. Document solutions and contribute to customer-friendly guides.