Technical Support Executive

About the job:Key Responsibilities:

1. Provide assistance to customers in setting up and managing their websites using our platform

2. Follow up with premium users via emails and messages to ensure a smooth onboarding experience

3. Respond to customer queries and troubleshoot technical issues through email, chat, and messaging

4. Maintain a high level of customer satisfaction by addressing concerns promptly and professionally

5. Stay updated with platform features and updates to provide accurate solutions to usersWho can apply:Only those candidates can apply who:have minimum 1 years of experienceare from Mumbai onlyare Computer Science Engineering studentsSalary:₹ 2,00,000 - 5,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:Informal dress code, Free snacks & beveragesSkills required:Problem Solving, Web development, C++ Programming, Interpersonal skills and Customer SupportOther Requirements:1. Prior experience in customer support, technical support, or a similar role (preferred)2. Strong verbal and written communication skills3. Basic understanding of websites, domains, and website builders4. Ability to multitask and handle customer interactions efficiently5. Problem-solving mindset with a customer-centric approachAbout Company:Websites.co.in is revolutionizing the website-building industry with the world's simplest platform, empowering micro-business owners to create their websites in just 15 minutes. Our platform supports nearly 4 million users across 190+ countries and 98 languages, helping them establish their online presence through websites, blogs, and eCommerce stores. With a stellar rating of 4.5 out of 5 stars from nearly 50,000 reviews, our app stands out in the market. Recognized globally, our app has been featured thousands of times by Google Play Store editors in the business category. We are proud to be supported by Facebook's FbStart and the Cornell Maha60 Program, a collaboration between the Government of Maharashtra and Cornell University. Additionally, we were selected by Google as one of the Top 100 apps from India under the Google Appscale First Cohort and have been highlighted as a Rising Star among the Most Innovative Apps from India.

Responsibilities

Key Responsibilities:

1. Provide assistance to customers in setting up and managing their websites using our platform

2. Follow up with premium users via emails and messages to ensure a smooth onboarding experience

3. Respond to customer queries and troubleshoot technical issues through email, chat, and messaging

4. Maintain a high level of customer satisfaction by addressing concerns promptly and professionally

5. Stay updated with platform features and updates to provide accurate solutions to users