Mid-level Delivery Manager

About Us:

MCS is a bootstrapped, fully remote IT services company of 60+ people, serving clients globally across 30+ countries. We build custom software solutions — web and mobile applications, AI solutions, and digital products for businesses across retail, fintech, education, healthcare, travel, and more.

As we scale our delivery function, we're looking for a mid-level Delivery Manager who ensures our projects are delivered on time, our BAs are working with precision, and our clients always know where things stand.

About The Role:

This is a full-time remote role for a mid-level Delivery Manager with 5–8 years of experience. You'll own end-to-end delivery across multiple concurrent client projects — combining hands-on Jira governance and BA coaching with full project ownership: client communication, timelines, risk management, and team coordination across developers, QA, and BAs.

*Work Shift: *

2 PM–10 PM IST. Our dev team typically wraps by 8:30 PM — the 10 PM window covers occasional client requests, not late nights as a norm. We're open to discussing shift timings based on the candidate's sensibility and accountability on projects.

What You'll Do:

Own end-to-end delivery across multiple client engagements — from requirement intake to final sign-off

Review Jira tickets created by BAs and the engineering team ensuring they're accurate, well-scoped, and actionable before development begins

Supervise and coach the BA team ensuring business requirements are properly captured and broken into small, executable tasks

Break down complex business requirements into clear, prioritised Jira tasks yourself when needed actionable for developers and QA without ambiguity

Run sprint planning, stand-ups, retrospectives, and client status meetings with structure and consistency

Attend client calls to monitor progress, manage expectations, and flag gaps between what was promised and what's being delivered

Ensure quality gates are respected at every stage, nothing ships to a client without the right checks in place

Maintain full visibility across all your active projects

Flag risks, scope creep, and delivery concerns to leadership before they become problems

As your scope grows, take on additional projects and greater autonomy in how you structure your delivery process

You Bring:

5–8 years of experience in delivery management, project management or a senior BA role in IT services or custom software

Deep familiarity with Jira

Demonstrated ability to break complex business requirements into small, well-defined, executable tasks

Experience supervising or mentoring BAs or junior PMs

Strong client communication skills — comfortable owning client relationships and delivering difficult updates when needed

Experience managing cross-functional teams of developers, QA engineers, and BAs in a remote setting

Ability to manage multiple projects simultaneously without losing detail or momentum

Self-directed and accountable in a fully remote environment — you don't need someone to chase you

Good to have:

Experience writing or reviewing JQL (Jira Query Language) for custom filters and reports

Exposure to AI or digital transformation projects

PMP, PRINCE2, or Scrum Master certification

What Success Looks Like In This Role:

Jira tickets are never vague — every task that goes into development is clear, scoped, and actionable because you reviewed it first

No client ever wonders what's happening on their project — because you've already sent an update or flagged a concern

Delivery timelines are respected — not because everything always goes perfectly, but because blockers are caught and communicated early

Leadership can ask you the status of any active project at any moment and get a precise, confident answer

Over time, the BA team needs less hand-holding — because your coaching has built their capability

What We Offer:

₹8–10 LPA — fully remote, no relocation required

A team that genuinely cares — about the work, about clients, and about each other

22 paid leaves. Alternate Saturdays and Sundays off

Fully remote — work from anywhere in India, provided you can collaborate during shift hours and meet our data security standards

Hiring Process:

Round 1: Delivery management fundamentals, scenario-based questions, cultural alignment

Round 2: Deeper role discussion, cultural fitment, and logistics alignment

Apply here: [hidden]

NOTE.: The application page currently references our Delivery Lead role, which has recently been pause. Please feel free to apply using the same link above and highlight your experience in your application and resume.

All the best!