Sr Program Manager

Development Projects

Backlog Create: Work with cross functional teams to breakdown the quarterly objectives into tasks and create backlog in Jira

Groom: Review the backlog regularly for each product / team and keep the items up-to-date and prioritized

Planning: From the backlog create sprint plans for all our products and cross functional teams every two weeks

Estimation: Ensure all the tasks in sprint have assignments, estimates added in Jira and the time spent is recorded

Ensure all the tasks in sprint have start and end dates - Scheduling, Tracking, Releases

Work with team to plot the tasks in the sequence as they would be delivered to ensure the planning is realistic

Attend regular sprint meetings and monitor the progress against the plan o Find out the dependencies and work with cross functional teams to resolve them.

Find out the risks, create plans to mitigate them

Work with cross functional teams to determine the scope of each release o Prepare release plans

Review the release progress regularly

Manage the dependencies and risks

Documentation

Process Documents : Document the processes that the teams follow and their life-cycle

Product Documents : Work with cross functional teams to ensure the documentation artifacts are created for each release, reviewed and signed off before the release

Reporting : Weekly Progress Reports o Sprint Reports

Communication

Apart from regularly reporting the project manager need to be able to communicate with teams and management on a day-to-day basis on ongoing product development and release activities to be effective

Customer Projects

Meet regularly with customers to understand the issues, solution to the use-cases, update implementation schedule and key milestones

Work with customers to plans, schedule and execute the deployment, integration, upgrade, migration activities                                                                                                                                                                                                                                                                                                                 Obtain feedback on product and service performance and take them to management and cross functional teams to ensure they are added to the product backlog

Serve as the primary voice of the customers within Acceldata and advocate on customers’ behalf                                                                                                                   Engage in and coordinate efforts to provide customer support and solutions by leading cross-functional efforts to ensure customer success

Attend periodic business review meetings, as required, to provide progress on specific customer accounts                                                                                                                   Develop and manage improvement strategies for customer success. Hold retrospective reviews after every key milestone, document the outcomes and ensure the actions are implemented

Coordinate with the Site Reliability team to drive value with key accounts

Prepare periodical reports on customer’s health and report out to management to identify customer experience risks and drive internal change to support continuous customer experience improvement

Knowledge, Skills and Experience:

To succeed at this job, you must have 5 - 8 years of experience in managing development projects

3 - 5 years of experience in managing releases /roll out to customers

Be Customer Success driven to Have strong leadership and influencing skills

Have the ability to track and manage multiple customer programs from inception to implementation o Be able to collect, analyze, present data in support of recommendations

Possess the ability to foster working relationships and establish trust across the organization both internally and with customers.