Customer Success Manager Consumer Electronics Co Mumbai Chennai (India)

End-to-end customer lifecycle post product purchase (onboarding to service support)

Ensure high customer satisfaction thru timely resolution of queries & complaints

Act as escalation point for critical customer issue & ensure quick resolution

Required Candidate profile

Experience in after-sales service or customer success (consumer durables preferred).

Knowledge of service operations and vendor management.

Solid customer handling and problem-solving skills. .