E-commerce Operations & Customer Support - Internship

About the internship:Selected intern's day-to-day responsibilities include:

1. Respond to customer queries, Instagram DMs, comments and emails in a timely and professional manner.

2. Assist with processing orders, packaging products, coordinating dispatches and tracking deliveries.

3. Coordinate with courier partners for pickups, delayed deliveries, returns and exchanges.

4. Assist with influencer collaborations, including communication, follow-ups and tracking deliverables.

5. Conduct competitor analysis, product research and other research assignments whenever required.

6. Follow up with customers regarding order updates, feedback and resolution of complaints.

7. Help organize and manage Leanfit's offline stalls, pop-ups and exhibitions, including interacting with customers, explaining products, handling sales and maintaining stock records after appropriate training.

8. Assist the founders with other day-to-day e-commerce and brand operations as required.Who can apply:Only those candidates can apply who:are available for full time (in-office) internshipcan start the internship between 12th Oct'26 and 16th Nov'26are available for duration of 2 monthsare from Delhi onlyhave relevant skills and interestsStipend:INR₹ 5,000 - 10,000 /monthDeadline:[hidden]:59:59Other perks:Certificate, Letter of recommendation, Flexible work hours, Informal dress code, 5 days a weekSkills required:Social Media Marketing, MS-Excel, English Proficiency (Spoken), English Proficiency (Written), Effective Communication and Customer SupportOther Requirements:1. Based in Delhi NCR, and able to commute to our office in Safdarjung Enclave, New Delhi, twice a week.2. Good written and verbal communication skills in English and Hindi, with basic knowledge of MS Excel.3. Responsible and organized, and comfortable handling customer queries, order management, packaging, and coordination with delivery partners.4. Confident interacting with customers, and willing to manage offline stalls and exhibitions independently after training.5. Available to assist with Diwali stalls and other events on agreed dates, including weekends, with additional compensation.6. Interest in fashion, activewear, e-commerce, or startups is an advantage; prior experience is not mandatory.About Company:Leanfit is an Indian activewear and athleisure brand founded by two brothers, with a vision to redefine performance and everyday fashion. We create stylish, comfortable and high-quality clothing designed for both workouts and everyday wear.Additional information:1. Additional compensation will be provided for separately agreed stall assignments.

Responsibilities

Selected intern's day-to-day responsibilities include:

1. Respond to customer queries, Instagram DMs, comments and emails in a timely and professional manner.

2. Assist with processing orders, packaging products, coordinating dispatches and tracking deliveries.

3. Coordinate with courier partners for pickups, delayed deliveries, returns and exchanges.

4. Assist with influencer collaborations, including communication, follow-ups and tracking deliverables.

5. Conduct competitor analysis, product research and other research assignments whenever required.

6. Follow up with customers regarding order updates, feedback and resolution of complaints.

7. Help organize and manage Leanfit's offline stalls, pop-ups and exhibitions, including interacting with customers, explaining products, handling sales and maintaining stock records after appropriate training.

8. Assist the founders with other day-to-day e-commerce and brand operations as required.