Telecaller

ProMax is looking for a responsible and customer-friendly Telecaller & Customer Support Executive for our Kochi office. Work timings 9.30 AM to 7 PM Responsibilities • Attend incoming customer enquiries and make follow-up calls • Record new leads, active queries and lead follow-ups in the CRM • Collect accurate customer, device and complaint details • Check spare availability, repair options, approximate prices and warranty information • Schedule customer visits and follow up on pending quotations and approvals • Coordinate with the front desk, engineers and inventory team • Update every customer discussion clearly in the CRM • Send approved WhatsApp updates and office-location details Candidate requirements • Fluent Malayalam communication • Basic English communication • Clear and friendly speaking voice • Basic computer and typing knowledge • Good listening, follow-up and customer-handling skills • Telecalling, customer service or sales experience is preferred • Freshers with excellent communication skills may also apply Job type: Full-time, work from office Location: iProMax, Kochi Salary: ₹15,000–₹22,000 per month, depending on experience, plus performance incentives To apply, send your CV along with a one-minute voice introduction in Malayalam and English.