Customer Support Executive

Customer Success and Support Executive @ KwikpicLocation: Mumbai / Kolkata (Hybrid)About us:Kwikpic is an AI based photo sharing platform based in Mumbai, enabling effortless, high-quality image sharing through features like instant face recognition, smart gallery creation, branded galleries, desktop apps (for macOS & Windows), digital flipbook albums, and more.Since its launch, Kwikpic has seen exceptional adoption—processing over 200 million uploaded photos, powering 150,000+ events, onboarding 13,100+ photographers and businesses, and achieving 1 million verified users organically within just 18 months Why Join Us?As a Customer Success Associate at Kwikpic, you’re not just supporting users; you’re guiding photographers, businesses, and event professionals toward their ideal photo-sharing experience. You’ll help users leverage features like AI-enabled uploads, custom galleries, digital albums, and more, ultimately growing retention, satisfaction, and revenue.Key Responsibilities:Provide timely assistance to customers via email, chat, and phone, resolving technical and account-related issues.Guide new users through the platform, ensuring a smooth start and full adoption of Kwikpic featuresMonitor account health, proactively address concerns, and help customers maximize the platform’s value.Maintain strong, ongoing relationships with customers, conducting check-ins and ensuring continued customer satisfactionWork cross-functionally with sales, product, and support teams to deliver exceptional customer experiences and communicate feedbackQualifications:Bachelor’s degree (preferably in Business, Communications, or related fields).1+ years of experience in Sales, Customer Success, Account Management, or Support, preferably in SaaS, digital products, or subscription-based services.Fluent in English and HindiExcellent communication, empathy, and client engagement skills.Comfortable using CS tools, CRM, and analytics platforms (e.g., Gainsight, HubSpot, Salesforce, or in-house tools).Strong problem-solving mindset with a love for helping customers succeed.